Refund Policy
Last updated: May 2026
1. Membership Registration Fee
The membership registration package fee, starting from 37,500 FCFA, is non-refundable. This fee covers administrative costs, your unique referral code setup, and access to the member platform.
2. Product Refunds
We want you to be satisfied with your purchase. Product refunds may be considered under the following conditions:
- Damaged products: If products arrive damaged, contact us within 48 hours of delivery with photos
- Wrong products: If you receive incorrect items, contact us within 48 hours for exchange
- Sealed products only: Products must be unopened and in original packaging
3. Non-Refundable Items
The following are not eligible for refunds:
- Opened or used products
- Products returned after 7 days from delivery
- Products without proof of purchase
- Membership registration fees
- Shipping costs
4. Refund Process
To request a refund:
- Contact us via WhatsApp within 48 hours of receiving your order
- Provide your order number and photos of the issue
- Wait for approval before returning any products
- Return products in original packaging (if applicable)
- Refunds are processed within 7-14 business days via mobile money
5. Exchanges
We offer exchanges for damaged or incorrect products. Contact us within 48 hours of delivery. Exchange shipping costs may apply depending on the situation.
6. Cancellations
Orders can be cancelled within 24 hours of placement if they have not yet been shipped. Once an order has been shipped, it cannot be cancelled.
7. Contact for Refunds
For refund requests or questions about this policy, please contact us via WhatsApp. Include your order number and a description of the issue.